Our way of working
- According to research reasons for losing cleints were 70 % EQ related like unpleasant interaction with sales/customer service personnel, no follow-up of problems, lack of human connection, poor relationships. Only 30% were other reasons including poor product or poor technical support. (Forum Corporation research on Manufacturing & Service companies 1989-1995)
- For 75 % of managers who failed the reasons were like inability to handle interpersonal problems, unsatisfactory team leadership during time of difficulty and conflict or inability to change or elicit trust- "5 were IQ related like lack of technical expertise (Center for Creative Leadership)
- According to different research results IQ explains 4-20% of success at work and EQ explains 27-45%
Suomeksi
Kandidata Sweden
Kandidata Singapore
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